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Saskatoon Private Investigations Inc

SPI Security

Behavior Management Verbal Communication

All students will be trained for approximately 2 days in the classroom. In these 2 days you will be compacted with tons of valuable need to know information. A very small example of information you will receive will consist of criminal codes that relate to the training you are receiving.

You will be required to explain the use of force chart and utilze the use of force chart in real life scenerio's.

Information regarding Excited Delirium will be reviewed.

If we feel you do not fully understand the material once reviewed then you will probably fail the test. We maintain a high level of quality. When you complete the training you received we also want you to be effective and feel comfortable having the proper knowledge required as a police/law enforcement officer, and/or security officer.

*All information you learn will be subject to a confidentality agreement.*

Avoiding Physical Attacks

This course will teach you how to read the signs of behavior escalation. You will learn creative avoidance techniques, unique and safe defensive moves, effective regardless of your size and to maximize your saftey margin, all helping you to reduce bodily injury to you and your clients.


This course will teach you to maximize your communications skills, increase your realtionship building techniques, stay calm under pressure and to avoid power struggles. You will also learn to empower your clients to make positive choices.

The majority of situations, where there is a potential for violence, can be handled through communication.

Aggression can be defined as any behaviour that is perceived by the victim as being deliberately harmful and damaging either psychologically or physically

De-escalation Techniques

Explain your purpose or intention
  • Give clear, brief, assertive instructions, negotiate options and avoid threats.
  • Move towards a 'safer place', i.e. avoid being trapped in a corner.

Encourage a reasoning (for their behaviour)

  • Encourage reasoning by the use of open questions and enquire about the reason for the aggression.
  • Questions about the 'facts' rather than the feelings can assist in de-escalating (e.g. what has caused you to feel angry?)
  • Show concern through non-verbal and verbal responses.
  • Listen carefully and show empathy, acknowledge any grievances, concerns or frustrations. Don't patronise their concerns.

Ensure that your non-verbal communication is non-threatening

  • Consider which de-escalation techniques are appropriate for
    the situation.
  • Pay attention to non-verbal clues (i.e. eye contact). Allow greater body space than normal.
  • Be aware of your own non-verbal behaviour, such as body posture and eye contact.
  • Appear calm, self controlled and confident without being dismissive or over-bearing.

What NOT to say

  1. Do NOT challenge him
  2. Do NOT insult him
  3. Do NOT deny what is happening

Professionals from around the world, upon hearing these three rules have unanimously stood up and agreed that these three actions will provoke attacks surely as night follows day. We're not talking Ph.Ds or therapists either, we're talking the professionals who regularly deal with, contest and contain violent individuals. In other words, people who know their actions and words can provoke or prevent a violent encounter. When professionals agree it is good, it is well worth your time to think about.

Signs of aggression:

  • Standing tall
  • Red faced
  • Raised voice
  • Rapid breathing
  • Direct prolonged eye contact
  • Exaggerated gestures